Shipping & returns
Made to order. Shipped with care.
Every Trinity bat is turned, finished and inspected in Fullerton, California before it ships. Here is what to expect after you order, and what to do if something isn’t right.
Shipping
From our shop to your door.
- Timeline
Production and shipping take 2–3 weeks for all bats, including stock and custom models.
- Shipping cost
Standard shipping is free on orders of $299 or more. Shipping rates for smaller orders are shown at checkout before you pay.
- In-store pickup
In-store pickup is available at our Fullerton, CA shop and follows the same 2–3 week timeline.
- Tracking
You’ll get a shipping confirmation email with tracking when your order ships.
Returns & problems
If something isn’t right.
- Used bats
Broken bats are part of the wood bat game, so we do not accept returns on bats that have been used.
- Arrived damaged
Contact us right away, before using the bat, with photos of the bat and the packaging. Without an immediate report we can’t confirm the damage happened before use.
- Wrong bat or specs
Contact us before using it. If what you received doesn’t match your order, send the unused bat back and we’ll replace it.
- Breaks in play
Breaks during normal baseball use within 30 days of delivery may be covered by our limited warranty: one replacement per original bat.
- Anything else
Questions about an unused item or a custom order? Email bats@trinitybatco.com with your order number before sending anything back, and we’ll tell you the next step.
Need help with an order?
We’re here Mon–Fri, 8–5 PT.
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